Help Center Subscription Management

To create a new account, click the account icon at the top right of the page. This will take you to the login page. On the login page, select "Create an Account". You'll be taken to a new page, where you can either enter your contact details to create an account with your email address or sign up using Google or Apple (depending on your device).

Alternatively, if you are placing an order, you will be prompted to create an account during checkout.

To reset your password, click "Forgot Password?" on the login screen. Enter the email address associated with your account, and if an account exists, you will receive an email with instructions to reset your password.

If you don't receive the email, check if you previously logged in using Google or Apple. If so, you will not receive a password reset email and will need to reset your password through those services instead.

Yes, you can log in using Google or Apple instead of using an email address and password.

Note: If you already have an account using a username and password, logging in with Apple using the hide my email feature will create a separate account. This new account will not show your previous order history, subscriptions, saved addressed, or payment methods.

To update your shipping address:

• Go to My Account > Shipping Addresses.
• Click "Add New" to add a new shipping address or "View" to edit an existing one.
• To make an address your default, check the "Make Default Shipping Address" box on the Edit Address screen

Note: Updating your default shipping address does not affect existing subscriptions. To change a subscription's shipping address, please cancel your current plan and complete our quiz again to set up a new one.

To update your payment method:

• Go to My Account > Payment Methods > Click "View"
• From here, you can add a new payment method, update or remove an existing method, and change your default payment method.

Note: If you have an active subscription, you will need to add a new default payment method before you can delete the old one.

To see your past orders:

• Go to My Account > Order History > Click "View All"

To see your active and inactive subscriptions:

• Go to My Account > Manage Subscriptions > Click "View"

Unfortunately, the email address associated with an existing account cannot be changed. To use a different email, you will need to create a new account with the updated address.

Emails: Scroll to the bottom of any marketing email and click "Unsubscribe or Update Preferences". You will be directed to a page to update your preferences or unsubscribe from all marketing emails. Click "Update Preferences" to save changes. To opt out of all marketing communication entirely, scroll to the bottom of that page and click the link below the button that says "Opt out of all marketing communication".

SMS Text Messages: Reply STOP to any marketing text message. This will unsubscribe you from future SMS communications.

You can view our comprehensive Privacy Policy in its entirety here.

If you would like to exercise your access, data portability, and deletion rights, please submit a verifiable consumer request by visiting our Personal Information Request Portal at dsar.scottsmiraclegro.com. If you have additional questions regarding our privacy policy please email us at [email protected].

To get started, complete our quiz. We use your answers, like region and grass type, to build your custom recommendation. Once your plan is ready, you can choose how you’d like to subscribe:

Seasonal Plan: You are billed and shipped products each season, timed specifically for when they need to be applied to your lawn.

Annual Plan: You pay a single upfront cost once per year, and all your products for the year are shipped to you at the same time.

Currently, subscriptions are only available for the specific items recommended in your personalized lawn plan. You must complete the quiz to see which products qualify for a subscription.

Your billing frequency depends entirely on the plan you select:

Seasonal Subscribers: You will be billed automatically each season as we prepare your subscription items for delivery.

Annual Subscribers: You are billed once per year. This single payment occurs when your yearly subscription begins its fulfillment process.

Yes!

Seasonal Plan: Get 10% off with automated, just-in-time deliveries scheduled for the perfect application window.

Annual Plan: Save 20% upfront and receive your full year of applications in one streamlined shipment.

Some promotions can be combined with your subscription discount, though terms vary by offer. While your standard 10% (seasonal) or 20% (annual) discount applies to all recurring orders, any additional promotional codes used at checkout only apply to the items charged immediately. These discounts do not carry over to future subscription orders.

Standard shipping rates apply to all subscription deliveries. However, you may be eligible for free shipping if your order meets the criteria for a specific promotion active at the time of your billing.

All items are pre-set to a 12-month frequency. Once your subscription is active, you can check the Manage Subscription section of your account to see if any other frequency options are available for your products.

To make changes to your subscriptions, navigate to the Manage Subscriptions section within your account. From there, you can pause or cancel your subscriptions, skip a shipment, adjust product quantities, or check for options to change the delivery frequency.

We believe in keeping things flexible. You can manage or end your subscription at any time with zero cancellation fees.

How to Cancel: Simply log in to your account and visit the "Manage Subscriptions" section to pause or stop your service.

Avoiding Charges: To ensure you aren't billed for the next cycle, please complete your cancellation before your next renewal date.

To restart a subscription, navigate to the Manage Subscriptions section of your account and select Reactivate. By default, your next order will bill two days after reactivation, though you can adjust this date before confirming your subscription.

Currently, you cannot directly swap one product for another within an active subscription. To change your items, you will need to cancel your current subscriptions and retake our quiz to sign up for different products.

Because our lawn plans are customized to your specific lawn, we don't support direct address changes for active subscriptions. If you've moved, please cancel your current subscriptions and retake our quiz to ensure you receive the correct products for your new lawn.

Yes, all subscriptions renew automatically based on the selected frequency. Each subscription in your Lawn Plan will renew by default every 12 months unless you adjust to a different frequency within your account.

We accept Visa, Mastercard, Discover, and American Express. All subscriptions require a saved payment method, which will be used for all future recurring payments.

Your charge will appear as Scotts Lawn Care and/or scottsmiraclegro.com on your statement.

We do not ship to PO boxes or APO/FPO addresses.

All of our products are rigorously tested for safety when used according to label instructions. Refer to the product label for more information. Always read and follow the product label before use.